Collaborative Conflict Resolution is designed to help participants constructively handle inevitable conflicts. It explores the causes of conflict and helps improve participants’ ability to use a range of conflict management styles.
Tools are provided and practiced to demonstrate how to create and maintain a spirit of collaboration even during conflict. Participants explore and experience both personal and group dynamics related to conflict. A strong foundation is built with theory and opportunities to apply information to actual conflict situations.


  • Explore theoretical and practical information about conflict
  • Discuss and understand the major causes of conflict
  • Assess preferred conflict management style
  • Describe and use a 6-step process for resolving conflict
  • Practice working on individual, team and customer-related conflict situations
  • Create norms and strategies to respond effectively in conflict situations, including working with difficult people

This course uses a highly interactive teaching style, combining discussions of relevant theory and principles with experiential activities to create a rich and engaging learning environment.


  • Conflict Styles: determining our preferred conflict styles
  • Levels of Conflict: ranging from intrapersonal to inter-organizational
  • TripleWin Relationship Model: Compete, Coexist, Coordinate, Collaborate
  • Causes of Conflict: Fact, Method/Process, Objectives/Goals, Values
  • Practice Conflict Situations: use conflict situations to apply theory and models
  • Strategies for Managing Conflict: win-lose, lose-lose, win-win
  • Process for Addressing Conflict: 6-step process model
  • Guidelines for Conflict Resolution: guidelines for before, during and after conflicts are addressed
  • Conflict Scenarios: examples and actual situations

Our Contact Details

  •   Sydney, Australia
  •   (+61) 1300 883 652
  •   (+61) 1300 883 654

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