First Step – Teams at Work, is designed to further develop intact work teams. It is appropriate for both new and existing teams. First Step provides language, models and shared experiences to accelerate teamwork and collaboration. The course focuses on surfacing real team challenges and providing a forum to work through the issues. Participants explore and experience both personal and team dynamics to increase their awareness of how to work more effectively within their team. A strong foundation is built with key models and relationships are enhanced through teamwork practice activities. As a result of this course, participants learn and begin to practice high-performance team skills.


  • Describe how teams are used in organizations
  • Describe the TripleWin Relationship Model and experience how to use it with teams
  • Define high performance teamwork and then practice the key elements of teamwork
  • Learn the stages of team development and the key behaviors at each stage

Course Overview:

This course uses a highly interactive teaching style, combining discussions of relevant theory and principles with experiential activities to create a rich and engaging learning environment.


  • Team Fundamentals: team norms, comfort zone
  • Change: explore the need for change, discuss the need for teamwork
  • TripleWin Relationship Model: Compete, Coexist, Coordinate, Collaborate
  • T.R.U.S.T. Model: Truth, Respect, Understanding, Support, Trustworthiness
  • Trust Continuum: Conditional, Visual, Experiential, Unconditional
  • Stages of Team Development: forming, storming, norming, performing
  • Circle of Control, Influence and Concern: where to best focus energy
  • Change Journey: change is a constant, progress is the key
  • Action Planning: determining steps to increase our effectiveness

Our Contact Details

  •   Sydney, Australia
  •   (+61) 1300 883 652
  •   (+61) 1300 883 654

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