Our short course programs are designed for individuals and companies that clearly recognize the contribution of effective relationships to successful results; and for companies whose business strategy and planning includes an investment in people. We believe success is all about effective relationships and synergy - how we communicate with one another, lead and manage others, influence others, or work as a team.
In today’s business environment, change is taken as a given and companies and governments need no convincing that the pace of change is increasing. In order not to risk failure, companies require a workforce that can synergistically respond and adapt quickly. As effective relationships are essential in a changing environment, our programs provide leaders, managers and individuals with the skills to assist others to respond, concur and change effectively and swiftly.
Our programs help participants increase their understanding and further develop skills needed to use a collaborative approach in business situations. Participants learn to contract and build collaborative relationships with their clients to maximize the effectiveness of the provided consulting services.
Whether interfacing with the customer face-to-face or over the telephone, our Customer Care programs focus on building strong customer relationships to achieve enthusiastic and loyal customers.
Our interpersonal programs are designed to assist in identifying and developing individual strengths whilst understanding and learning from any limitation, so as to effectively engage and interact with others and expand relationships and overcome all barriers to effective communication and relationships.
A good leader defines leadership largely as relationship skills.
Our Leadership programs introduce tools and skills that leaders can use to communicate, influence, motivate, and direct others, while maintaining trust and building effective relationships with the people who are involved in producing the results.
Effective management is a skill, highly dependent on enhanced relationships and shared goals; where the contribution of people to business results is recognized and acknowledged.
Managers need various skills to effectively achieve results through people. These include effective communication, conflict and collaboration skills, selecting and retaining top talent, a focus on informal and formal performance management skills and also coaching and teamwork skills, whilst valuing diversity.
Our sales programs focus on the application of a collaborative and consultative skills approach, to enhance relationships and ensure a win for the customer, a win for the organization and a win for the salesperson.
A team is greater than the sum of its parts.
Using experiential activities and optimal participation we focus and build on the skills required to enhance relationships and create effective, sustainable and high performance teams.
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