Participants are required to complete 10 units, which comprise 1 core unit and 9 elective units.

Occupational Health and Safety (Core)

BSBOHS407A Monitor a Safe Workplace

Customer Focus

BSBCUS401A Coordinate implementation of customer service strategies
BSBCUS402A Address customer needs
BSBCUS403A Implement customer service standards
BSBREL401A Establish networks

Administration & Supporting Activities

BSBFIA402A Report on financial activity
BSBCMM401A Make a presentation
BSBADM405B Organize meetings
BSBRSK401A Identify risk and apply risk management processes

Workplace Enrichment

BSBINN301A Promote innovation in a team environment
BSBLED401A Develop teams and individual

Duration varies dependent on whether the qualification is achieved via Classroom, Online learning or Blended Learning, as well as individual and Organisational needs.

The qualification stipulates that each unit is allotted approximately 30 -40 hours, which is distributed between classroom or online learning, individual focus and/or on-the-job training. The following acts as a guide only:

Classroom:
Generally participants take 12-24 months to complete this Certificate. The course can be completed sooner depending on experience, and recognition of prior learning.
The maximum duration is 36 months.
Public Programs are also scheduled throughout the year.

Below is the classroom schedule for BSB40207 Certificate lV in Business.

Duration: 6 Days
Session 1&2: 21-22 November 2011
Session 3&4: 12-13 December 2011
Session 5&6: 13-14 February 2012

Duration: 6 Days
Session 1&2: 16-17 May 2012
Session 3&4: 21-22 June 2012
Session 5&6: 25-26 July 2012

Duration: 6 Days
Session 1&2: 17-18 October 2012
Session 3&4: 1-2 November 2012
Session 5&6: 22-23 November 2012

Online:
Takes approximately 10-20 hours to complete each unit.
Full time duration is 39 weeks.
Weekly: 12 hours a week.
With diligent application the course can be completed in 6 months.
The maximum online access to course material is 12 months.

Where and how do I attend the Course?

We offer you the flexibility to choose when and how you would like to participate. You can choose between attending classes, by accessing the units online or selecting a mixture of both options.

Gone are the days where one-size fits all!

We recognize that your life, lifestyle, commitments and time parameters are different than others, so choose the best way for you**.

(**The classroom and blended option is for Australian residence only).

What is Recognition of Prior Learning (RPL)?

RPL as it is often referred, is the method by which previously gained learning through life and relevant workplace experience, previous format training and expertise is recognized. This is then married to a nationally recognized qualification or statement of attainment.
RPL involves your submission of evidence in a portfolio.

How do I apply for RPL?

For further information or advice about the RPL process, please contact us by using one of the options above. We will gladly assist you with any enquiries.

To ensure participants are successful and found competent, we offer the following support to make this achievable:

• A step-by-step Portfolio Guide to assist in the collection of evidence to ensure minimum time and maximum output
• Online Assistance & an Online Forum
• Online Resource Material (video, books and podcasts)
• Trainers with local and international experience provide insight from their experience in sales and customer support and across industries
• Additionally, you can receive support through our Relate-U-Cation^® Virtual Lounge.

What is the Relate-U-Cation^® Virtual Lounge?

For those with access to a computer and internet connection, you can connect and join our online Forum which acts like an online campus where you have the opportunity to:

Relate and securely engage with our trainers and our support team who can address your issue when you need assistance.

Collaborate and interact with other participants and receive feedback and mentoring from our trainers. Our Virtual Lounge gives you the opportunity to be involved in active discussion, learning, networking, and problem solving.

Achieve your learning goals with support and guidance from the BluePrint Team, as well as having access to a wealth of learning resource material including video, books and podcasts.