Get Unstuck with Best Practice Skills for High-Stakes Interactions
BESTSELLER LISTS:
#5 New York Times Business Best-seller,
#6 BusinessWeek,
#8 Wall Street Journal, Amazon.com business list
Reviews on Crucial Conversations - the book
Most books make promises. This one delivers. These skills have…generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history".
Dain M. Hancock
Former President
Lockheed Martin Aeronautics
The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations".
Mark Victor Hansen
Co-creator, Chicken Soup for the Soul series
This is a breakthrough book. I found myself being deeply influenced, motivated, and even inspired".
Stephen R. Covey
Author
The 7 Habits of Highly Effective People
Learn to handle crucial conversations — conversations that occur when the stakes are high, emotions run strong, and opinions vary.
In association with: &
VitalSmart's award-winning training products based on more than 30 years of ongoing research, have helped more than 300 of the Fortune 500 realize significant results using a proven method for driving rapid, sustainable and measurable change in behaviours.
VitalSmarts is home to multiple training offerings, including Crucial Conversations® and Influencer Training™. Each course improves key organisational outcomes by focusing on high-leverage skills and strategies.
Get Unstuck with Best Practice Skills for High-Stakes Interactions
Whenever you're not getting the results you're looking for, it's likely that a crucial conversation is keeping you stuck. Whether it's a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship, if you can't talk honestly with nearly anybody about almost anything, you can expect poor results. Make crucial conversations skills your best practices and everything gets better.
Get Unstuck and Rapidly Improve the Results You Care About Most
Organizations mired in mediocre results (or perhaps not achieving the heights leaders had hoped for) can generally count on a predictable and correctable root cause: their employees are either not willing or not able to bring up touchy, controversial, or high-stakes issues and handle these discussions well.
Based on more than twenty-five years of research, Crucial Conversations training asserts one thing: If you can transfer skills that top performers routinely use to effectively handle crucial conversations—particularly in the presence of authority—then you can create more positive results across an entire organization (everything from quality to customer satisfaction to morale).
Crucial Conversations training teaches individuals and teams from different backgrounds, departments, and specialities how to willingly and effectively surface and discuss ideas in a way that leads to virtually everyone buying into the decisions—creating broad alignment, maximizing synergy, and ensuring commitment to the best ideas. When taught, these skills inevitably result in rapid, sustainable, and wide reaching positive changes in the results that you care about the most.
Make Crucial Conversations skills your best practices and everything gets better.
If you feel stuck—in a relationship, in your career, at home—chances are a crucial conversation is keeping you there. This New York Times best-seller will help you handle crucial conversations—conversations that occur when the stakes are high, emotions run strong, and opinions vary.
Do Any of These Situations Sound Familiar?
When setting goals, your boss gives unreasonable targets but no one dares question him. Later, when the team falls short of the plan, everyone says, "I knew we'd never make it."
Your teenage daughter violates her curfew—again. When you reprimand her, she lashes out that you're too strict and overbearing. You simply wanted to communicate a concern for her safety but now your relationship is damaged.
Your boss rarely acknowledges your comments, doesn't return your phone calls, and fails to relay vital information. But surfacing the issue would just make you look even more pathetic.
With Crucial Conversations Skills, You'll Be Able To...
Prepare for high-stakes situations with a proven technique
Transform anger and hurt feelings into powerful dialogue
Make it safe to talk about almost anything
Be persuasive, not abrasive
Improve nearly every professional and personal relationship
Yield major professional improvements in areas like productivity, quality, safety, diversity, and change management
Crucial Conversations training infuses fourteen hours of classroom time with more than 120 original video clips of "before and after" situations. Enjoy video-based instruction from the authors of Crucial Conversations: Tools for Talking When Stakes are High. Engage in extensive in-class practice, group participation, and personal reflection as you explore and master these Crucial Skills.
Who Should Attend?
Crucial Conversations training is ideal for individuals who regularly deal with touchy, controversial, or high-stakes issues—within a team or across functional lines. Learn to facilitate rapid problem-solving and improve results. For true change to be achieved, involving teams and even entire organizations is essential.
What you'll learn
Skills taught in this training deliver significant improvement in areas such as:
Performance—talk honestly and openly no matter how delicate the topic.
Productivity—eliminate resistance and act with conviction when making decisions.
Teamwork—reach agreement on how to work together and treat other teammates.
Change Management—agree with others on and follow through with difficult changes.
Quality—develop productive processes that are eagerly implemented.
Relationships—work through differences with others and strengthen relationships.
Safety—Discusses violations and solutions without finger-pointing or resentment.
Diversity—willingly and ably discuss diversity problems face-to-face and in the moment.
Meetings—speak up when things get off track and suggest how to improve them.
Get Unstuck with Best Practice Skills for High-Stakes Interactions
Most books make promises. This one delivers. These skills have…generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history".
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